We always wants to be the best and on top of the line. It’s possible but to achieve this status you have to work smart. You have to include new ideas and strategies which are trending. This way you can keep on the top. If we talk about the On hold messages it does not remains the same. It changes with the time and trend in the market. For example if it is winter we can add words like cold or winter in our greetings.
For starting this process, the first step is writing in which we write our script. This is the best way here you can proofread the script to make it more precise and attractive. A recommended way is to write it yourself, because you are the owner of your business. You know exactly about the core value of product and services. You can describe the product in the best way as per demand. This step is the most important step in on hold messages. Here you decide what to deliver in the audience about your brand. If this is successful you will definitely secure a good sale out of this strategy.
If our client calls on weekends and we are not available to answer the calls. At that point we set an After hours messages. In this message we set an automatic reply like,
“hello there this is xyz brand, as we get back to the store on Monday 9am we will contact you back. You can expect your reply in next 24 hours. Thanks for calling us.
Here I will discuss 4 different script ideas of on hold messages:
The first step is greeting. Whenever we call someone we start the conversation with greetings, instead of direct message.
“Thank you for calling on hold message, for directions dial this. One of our customer services representatives will be here shortly. For quality assurance this call will be recorded”
Time the Message:
Here in this step you have to deliver the message. As you know there is a limited time to convey the right message, so you have to manage it properly.
“on hold messaging is providing the best sale of the season. Visit our store located 4 minute distance from Time square, New York. We are open 24/7.
Also visit us on site for more information.
In this step you have to explain your product. Do not hammer too much as this will frustrate the caller. Be on the point.
“We have started our winter collection. Brand 1, brand 2 and brand 3 is available at discounted price. So come and grab this offer.
Include this point, if your brand is offering a warranty. This word really satisfies the need of some specific users. There are some people who really cares about the warranty claim and after sale services from the brands.
“for your satisfaction, our product has 2 years international warranty.
Visit us on shop no 45, near time square New York. We are available here from Monday to Saturday from 9 am to 9 pm. We are also available on this website…..