For a company to become successful, technology and business must go hand in hand. It is the responsibility of the IT Service Management to develop the IT services that are driven by the processes involved in the organization.
ITIL or the Information Technology Infrastructure Library is a framework that is designed to standardize the selection, planning, delivery, and maintenance of the IT processes and services in an organization. Through this framework, the organization can improve the efficiency to achieve the scheduled delivery. The reason why it is so in demand and well-appreciated is because of the versatility it offers. The organizations can incorporate this framework as per their requirements.
ITIL 4 is the latest version of the framework to manage and optimize IT services. The Foundation course has been designed to help you understand the purpose and benefits of the framework and pass the ITIL 4 Foundation exam.
Who is this course for?
This course can be taken by any of the following:
- Professionals looking for a globally-recognized certification for pursuing their careers in IT Management.
- ITSM managers or team members who want to understand how the ITIL framework can be used in their organization.
- Anyone who wants to work towards becoming a certified ITIL 4 Expert.
- Organizations who want to adopt ITIL4 best practices.
What will you learn during the course?
Through the ITIL 4 course, you will be able to get an understanding of the following:
- How the ITIL framework and best practices can be used for boosting the effectiveness, efficiency, and overall quality of the services and products powered by IT.
- An overview of the purpose, tools, methodologies, and components of the framework including the ITIL Service Value System and Service Value Lifecycle.
- The values and key concepts of the ITSM both to IT service and product providers and the customers.
- How you can use the guiding principles of ITIL to help the organizations in adopting and adapting best practices of service management.
- The Service Value Chain’s activities and how they are interconnected.
- The key terms and purpose of the ITIL practices along with the seven essential ones.
- How you can become an ITIL4 expert by following the new certification path that includes ITIL Strategic Leader and ITIL Managing Professional.
- How you can incorporate ITIL4 with other frameworks like Agile, DevOps, and Lean.
- Every other concept that you need for passing the ITIL4 Foundation exam.
Why do you need to take this course?
There are several reasons as to why several organizations have started to adopt the ITIL framework. But the question is how are these organizations benefiting by adopting the globally recognized and easily implemented ITIL framework?
When the organizations use ITIL, they can make a more professional approach towards service delivery. This way, they can ensure the satisfaction of the customer. This eventually improves the ROI of IT. Also, through the implementation of the ITIL, the IT departments have better visibility of IT assets and costs that leads to reduced hidden costs, better asset utilization, and an increase in the TCO or Total Cost of Ownership. Therefore, you need to get ITIL certified. But to get this, you have to first go through the Course.
Here are the reasons why you should take up the ITIL 4 Foundation Course:
- The course will be addressing all the updates associated with the ITIL 4 framework including the ITIL SVS or Service Value System.
- ITIL provides a complete modernized look to the IT Service Management. Enrolling in the course will help you prepare well and pass the ITIL 4 Foundation exam in the first attempt itself.
- Through the ITIL 4 Foundation certification, you will be qualified to give the intermediate ITIL V3 modules.
- The foundation course has been created by taking inputs from the leading subject matter experts like trainers, consultants, and authors.
- The course is accredited by PeopleCert on the behalf of AXELOS.
ITIL 4 Course Curriculum
Introduction to ITIL 4
- Best practice
- Service Value System
- Benefits of ITIL
- The Four Dimensions Model
ITIL Key Concepts
- Service Management
- Outputs Vs Outcomes
- Utility and Warranty
- Value Co-creation
- Service Offerings
- Service Relationship
- Products and Services
ITIL Guiding Principles
- The Guiding Principles
- The nature, interaction and use of the guiding principles
- Start where you are
- Focus on value
- Progress iteratively with feedback
- Think and work holistically
- Collaborate and promote visibility
- Automate and optimize
- Keep it practical and simple
The Four Dimensions of the Service Management
- Four Dimensions of the Service Management
- People and Organization
- Information and Technology
- Suppliers and Partners
- Processes and Value Streams
- External Factors
The ITIL SVS
- Overview of the Service Value System
- Service Value Chain
- Designing and Transitioning
- Delivering and Supporting
Overview of the ITIL practices
- Management practices
- Relationship Management
- Information Security Management
- IT Asset Management
- Supplier Management
- Release Management
- Event Management and Monitoring
- Deployment Management
- Service Configuration Management
- Change Enablement
- Problem Management
- Incident Management
- Continual Improvement
- Service Desk
- Service Request Management
- Service Level Management
ITIL is a set of practices focusing on aligning IT services with the aims and needs of the business. It offers the organization a practical framework that they can use to identify, plan, and deliver supporting IT services to the other business functions of the organization. It is a globally recognized framework describing the tasks, checklists, and procedures that work for all forms of organizations. It is mainly used for demonstrating compliance and measuring improvement in delivering IT-related services.
Therefore, even though it is mainly associated with the organizations in the Information technology field, it includes Service Management concepts as well. This makes it the right choice to be used in a wide range of industries like higher education and healthcare. Even some universities have adopted ITIL framework in their functioning including University of Wisconsin – Milwaukee, University of Wisconsin – Madison, Ohio State University, and Yale University.
Some of the top US-based companies that are using ITIL for their IT Service Management Systems are Disney, Microsoft, Visa, Sony, Caterpillar, Procter & Gamble, and Honda. Apart from these large industry players and organizations who have adopted ITIL, start-ups too have started to use ITIL in their Service Desks because of the enormous benefits it offers and its holistic approach to run a business.