For a company to become successful, technology and business must go hand in hand. It is the responsibility of the IT Service Management to develop the IT services that are driven by the processes involved in the organization.
ITIL or the Information Technology Infrastructure Library is a framework that is designed to standardize the selection, planning, delivery, and maintenance of the IT processes and services in an organization. Through this framework, the organization can improve the efficiency to achieve the scheduled delivery. The reason why it is so in demand and well-appreciated is because of the versatility it offers. The organizations can incorporate this framework as per their requirements.
ITIL 4 is the latest version of the framework to manage and optimize IT services. The Foundation course has been designed to help you understand the purpose and benefits of the framework and pass the ITIL 4 Foundation exam.
Contents
This course can be taken by any of the following:
Through the ITIL 4 course, you will be able to get an understanding of the following:
There are several reasons as to why several organizations have started to adopt the ITIL framework. But the question is how are these organizations benefiting by adopting the globally recognized and easily implemented ITIL framework?
When the organizations use ITIL, they can make a more professional approach towards service delivery. This way, they can ensure the satisfaction of the customer. This eventually improves the ROI of IT. Also, through the implementation of the ITIL, the IT departments have better visibility of IT assets and costs that leads to reduced hidden costs, better asset utilization, and an increase in the TCO or Total Cost of Ownership. Therefore, you need to get ITIL certified. But to get this, you have to first go through the Course.
Here are the reasons why you should take up the ITIL 4 Foundation Course:
ITIL is a set of practices focusing on aligning IT services with the aims and needs of the business. It offers the organization a practical framework that they can use to identify, plan, and deliver supporting IT services to the other business functions of the organization. It is a globally recognized framework describing the tasks, checklists, and procedures that work for all forms of organizations. It is mainly used for demonstrating compliance and measuring improvement in delivering IT-related services.
Therefore, even though it is mainly associated with the organizations in the Information technology field, it includes Service Management concepts as well. This makes it the right choice to be used in a wide range of industries like higher education and healthcare. Even some universities have adopted ITIL framework in their functioning including University of Wisconsin – Milwaukee, University of Wisconsin – Madison, Ohio State University, and Yale University.
Some of the top US-based companies that are using ITIL for their IT Service Management Systems are Disney, Microsoft, Visa, Sony, Caterpillar, Procter & Gamble, and Honda. Apart from these large industry players and organizations who have adopted ITIL, start-ups too have started to use ITIL in their Service Desks because of the enormous benefits it offers and its holistic approach to run a business.
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