Microsoft Dynamics 365 apps and functionalities

Dynamics 365 is a suite of smart applications for managing your business more effectively and efficiently. Each application encompasses CRM (Customer Relationship Management) and ERP (Enterprises Resource Planning) functionality, and you can integrate apps with each other to achieve your specific business goals. Microsoft solutions enables your business, no matter the size of your business, to gain a competitive edge in the challenging landscape with enhanced business management tools and capabilities.

You can make the most of your business processes by deploying Dynamics 365 apps you need. Look at the apps included in Dynamics 365 and its functionality.

Dynamics 365 Finance:

Dynamics 365 Finance provides a comprehensive visibility into your finance operations. Automate finance related processes, manage credit collections, and improve cash flow. Unified data enables you to make improved financial decisions across business processes. You can plan and analyze financial operations, as well as create a strategic impact and reduce operational costs with

Dynamics 365 Finance Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service aims to help customer service agents deliver exceptional and personalized experience to your customers, through any channel, and at anytime. Offering modern self-service options (AI-powered virtual agents), actionable insights and shared knowledge base, “Dynamics 365 Customer Service” can empower your teams to create robust engagement with customers.

Dynamics 365 Field Service: Dynamics 365 Field Service

helps your field service executivesprovide unparalleledservices to customers onsite. The application offers a clear path for communication with on-site workers, customers and contractors. Automated scheduling helps you pick the right technician to resolve customer issues.

Technicians can collaborate in real-time with subject experts to solve problems faster and efficiently. Streamline tasks through mobiles, optimize resources and manage asset history effectively, increase technician productivity and improve customer satisfaction using this field service application.

Dynamics 365 Supply Chain Management:

Dynamics 365 Supply Chain Management offers capabilities to optimize your supply chain operations including planning, production, inventory, warehouse and transportation.

The application accelerates time to market and resolve product quality problems. Optimized distribution planning ensures the right stock is in the right place at the right time and this helps you fulfill customer demands. Use AI-enabled operations ensure on-time delivery of products to the right customers.

The application provides you complete visibility into your inventory in real-time to streamline production and order fulfillment. You can automate warehouse activities, track logistics performance, and enhance productivity. It provides you a real-time view of production which helps you save time, throughput and costs.

Dynamics 365 Sales:

Dynamics 365 Sales helps you accelerate sales through a set of capabilities. You can identify the exact customer to engage from a single workspace powered by AI. Intelligent Workspace provides information your salespeople need to engage with the right customer.

Using AI-insights you can make meaningful conversations with customers, connect across channels and create quality leads. Dynamics 365 Sales when integrated with LinkedIn Sales Navigator helps you find new buyers, monitor prospect buyers, and get a combined view of interactions.

Your sales team can manage their sales activities on the go using mobiles, tabletsand iPad. Automation of sales and marketing processes reduces sales agent’s work stress and boosts productivity.

Dynamics 365 Marketing:

Dynamics 365 Marketing offers capabilities to streamline marketing activities and increase engagement. The application helps you effectively capture customer interactions across email, mobile, social media, in-person touchpoints and other offline and online channels.

With deep insights about customers, your marketing team can create compelling content and engage with customers personally and effectively.You can foster leads by sending newsletters, transactional emails, and personalized notifications. You can take advantage of Microsoft Power BI (Business Intelligence)dashboards to understand marketing effectiveness and track business goals.

Dynamics 365 Commerce:

Dynamics 365 Commerce delivers seamless buying experiences for customers across different channels. The application enriches buying experience – customers can buy online and pick up in-store, and decide when, how and where they can purchase, on any device, and across offline and online channels.

You can offer endless purchasing optionsby giving customers access to a full range of products in-store or digital store, regardless of stock or location. Using AI-based recommendations you can cross-sell and up-sell products and this helps your customers easily find products that are important to them.

With Dynamics 365 Commerce, you can forecast customer demands, get an accurate view of stock, boost customer satisfaction and maximize customer conversions.

Dynamics 365 HR:

Dynamics 365 Human Resources can transform employee experiences by optimizing HR programs. Employees can use self-service tools to get the information they need. The solution simplifies leave and absence programs, helps you create flexible compensation plans, redefine benefits packages, and improve recruitment drive with LinkedIn Talent Solutions. Automation capability reduces HR’s work stress which helps them focus on other business activities.

Your business can take advantage of Microsoft’s ERP offerings such as Dynamics 365 Business Central, and Dynamics 365 Finance and Operations. Dynamics 365 Finance and Operations comprises finance and supply chain applications to manage your finance and operations. Dynamics 365 Business Central is packed with capabilities to manage finance, service, operations, sales, and projects.

 

If you focus to propel business growth with Microsoft Dynamics 365 platform, you can partner with reliable and experienced Microsoft Dynamics 365 implementation partners. Their Dynamics 365 consultants understand your business needs and deploy a solution that best fits your business. If your business is in any of the MENA countries, Pakistan, or India, there are few Microsoft Dynamics 365 providers whom you can trust.