THE COMPLETE GUIDE FOR ONLINE CONSULTATION CUSTOMER APP DEVELOPMENT

With the sudden change is the whole world activity due to covid-19 from business to medical consultation everything is preferred to be online. Irrespective of sectors, consultation services demand has also increased in mobile app development from the local level to the international level.

Benefits of online consultation through mobile app development
Virtual consultation has gained a lot of attention ever since every activity in this world went online, almost every consultation app is backed up by software and features that ease the consumer such as appointment scheduling, appointment reminders, calendars, etc. more than these default features, consumers now demand face to face interaction through video calls, group calls, real-time instant chat also with the feature of screen sharing implementation can be explained pretty easily.
Some virtual features that the app should have

⦁ Group calls

In this way professionals can interact daily with their clients or patients as well; mutual consultation can also be done. Gestures and expressions of the clients and patients can also be seen and immediate feedback will eradicate any chances of miscommunication.

⦁ File sharing

With this feature access to documents can be made extremely easier, as you don’t have to go all the way to give documents to someone or send it via road mail for the person to access the file. It’s just one click away now. This leads to effective feedback and immediate responses increasing efficiency.

⦁ Real-time chat

This feature saves a lot of time at both ends. This feature is also appreciated to be in mobile app development as professionals can interact with the consumer and reach a decision quicker. Moreover, you can also hire a professional for this feature so that 100 of customers can be dealt with at one time and the consumer faces no issue on the company’s behalf this will also make the consumer feel wanted by the business which will lead to brand loyalty from consumers end for the brand.

⦁ Peer to peer video calling

With webRTC enabled video calling through mobile app development, business professionals can make a virtual connection with each other at a horizontal or vertical level of integration which again increases the decision-making process and leads to improved efficiency.
How does mobile app development work for various consultation professions?

⦁ Doctor-patient consultation app

More than scheduling appointments, this helps you with online interaction at any time of the day such as individual chat which also increases the retention of the consultation app. It also leads to increased worthiness of the software itself and also leads to reduced cost of traveling between the traveling cost and treatments being done.
The VOIP based calling feature proves to be efficient as well as cost-effective as regular mobile charges are not being applied.  Instant personalization makes the consumer feel connected to the DR and creates brand loyalty as well as real-time instantly will enable patients to get immediate help right from the hospital at home. With unlimited questions being answered sometimes the patient doesn’t even need to contact the dr because his query has already been answered.

⦁ Business consultation apps

This leads to effective client management as you can reach your clients right from any device through mobile app development features such as video and voice calls. The businesses travel expenses are being cut down because no traveling is involved everything is being done just from an app. You can also remind your client about the events just by broadcasting one single message to all of them through the app.
Moreover, features like secure file transfer enable safe to import and export of files regardless of the size of the file. Files are now also sent through end to end encryption because mobile app development which keeps the chat as well as the files safe without damaging the content. Screencast helps with the presentation of your business in Infront of the client as well as your boss. It is an easy way to represent your ideas on a bigger screen with easy use of features like writing on the screen and adding different visuals.