What to do in Case of Credit Card Fraud?

If, despite of all precautionary measures, you become a victim of credit card fraud, stay calm and proceed like this.

Lock map

We recommend blocking your credit card as soon as you have the slightest suspicion of fraud. The best way to do this is to call the toll- free number given for the emergency barring number. Depending on your credit card, the emergency blocking call will immediately forward you to the responsible office.

If you call from abroad, you pay the costs of the foreign network operator. You have to use the area code and country code.

However, your bank must participate in this service so that you can block your credit card in this way. If it doesn’t, contact your bank directly instead of the emergency number. If you have an American Express credit card, call the credit card company (0049 69 9797 2000), as American Express issues the credit cards itself, unlike Mastercard and Visa. The best thing to do is to write down the appropriate number or enter it in your mobile phone. No matter where you call: you need your credit card details to block.

Ask for confirmation of the ad. In this way you can prove that you have fulfilled your reporting obligation. The credit card issuer is obliged to confirm the ad.

In addition to the credit card, you can also use the blocking emergency call to block other media, including cell phone cards, bank cards and the electronic identity function of ID cards.

Show card theft

If you believe your credit card has been stolen, you should not only report this to your bank, but also to police. Have this ad confirmed to you as well.

Some webpages operate as platforms where users can purchase CVV numbers for a few dollars. It is one of the best ways to save you from the frauds and other scams. It can be utilized on the number of online purchases where CVV, expiry, number and card name are needed bought from these sites, the CVV shop. It will be cancelled if the service providers detect a fraudulent transaction. Credit card organizations try to block these activities, if user does not give his CVVs at any point.

This also applies if the card was not stolen, but you still assume that someone has misused the card.

Book money back

If you discover errors on the statement, you can have the money refunded. The statutory deadline is eight weeks, but you usually have longer. This is because the credit card companies Master card and Visa have set longer periods in their rules for the so-called chargeback process. However, you shouldn’t push them to the limit, because the rules also stipulate that you act as quickly as possible.

You can download the relevant forms from the providers’ websites. Possible reasons for complaint are transactions that have been withdrawn from the account several times or that you have not made.