You’ve logged into your account, and you realize you’ve been disabled. We know that this can mean the worst for your marketplace. We sympathize with you. This article aims to shed light on ways to get your account back. Hundreds of Facebook advertisers get their accounts taken down a day, and we don’t want you to remain one of them.
Sometimes this even happens for no clear reason. Facebook never reveals why or what was violated that caused this to happen. It just hands you the shortest horror story ever. “YOUR ACCOUNT HAS BEEN DISABLED”
It is sad, and we want to help you with ways that can fix this problem.
First, you need to know what you’re doing wrong.
Why has your account been disabled?
There are a few reasons why accounts get disabled.
- Violating Facebook’s advertising policies. Whether you’re aware of them or not, which is advisable to be when you’re starting out. You will get the brunt of that stick if you violate any of Facebook’s policies. Be very aware of their policies and make sure you follow them before moving forward to avoid a ban on an account you may have grown quite nicely.
- Other times, this happens by mistake, or so we believe. Let us explain. There is a chance you didn’t violate anything, and the Facebook auto ad approval process flagged you by mistake. An example is if you have candy on your photo, which can be mistaken for pills or drugs. These things happen on some occasions. You didn’t violate anything; Facebook has done issues sometimes.
Now, there’s more than just those ways in which a ban or disabling can happen. We would be walking you through a step by step way to fight this ban.
Steps to fight a disabling on your account
Whether this is your fault or it isn’t, before anything can be done, you have to pass through a series of appeals. You will be given the option to appeal their decision most likely through the notification that you have been disabled. However, getting access back is not a clear cut method. It is not as simple as saying you did nothing wrong and bam, you’re in the clear.
Here’s how you can do this.
Ads, make them feel important.
- Be sure to thank them: Thank them for taking the time to review this for you.
- Summary: Write a quick summary of what your problem is, basically what happened.
- Be firm: Politely inform them how important it is for you to get your account reactivated. Tell them that ads are very vital to your business, and Facebook is a big part of that. Make them feel important.
- Be specific: Let them know what you found out during your research. Let them know which policy specifically was violated. Do this even if your ad was misconstrued and you didn’t really do anything wrong.
- Apologize: Let them know you’re sorry for violating their policies. Whether you’re aware of them or not, apologize for it.
- Solution: Tell them how you intend to fix this, also ask them what you would need to do to get your account back.
Here is an example of a mail that fits these criteria perfectly.
Thank you for taking the time to review my appeal.
On [insert date] my Facebook Ad Account got disabled due to “[copy-paste the reason they sent]”.
Facebook Ads are at the very core of my business growth. I spend around [insert monthly amount] per month for Facebook Ads, and I was hoping to increase that in the upcoming months.
When I was researching how my Ad Account got disabled, I found out the ad number [insert Ad ID] mistakenly violated the following policy: “[copy-paste the policy violated.]”
I apologize for going against your policies. It was a mistake. Moving forward, I’ll delete the ad and be more careful that this doesn’t happen again.
Meanwhile, could you please help me and let me know what else I can do to get my account reactivated? Thank you!
If you don’t hear back from Facebook within 3 days, feel free to contact them again. Don’t give up that easily, especially if the reason for the deactivation or disabling is a clear misunderstanding.
What to do if Facebook not responded to you and not reactive your ads account
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