Field executives also deliver or install orders, and it requires timely visits and positive customer engagement. This won’t be possible if employees miss deadlines, reach task sites late or face issues like task overlaps.
All these problems have a single outcome – poor customer service which leads to low revenue. Field operations drain money indirectly as well. Longer travel routes, unnecessary expenses, paper-based forms or attendance are a few cost-draining things in a field service business.
Read this article to know how to save costs in your logistics and service business using field employee tracking software.
6 Cost-Saving Benefits of Field Employee Tracking Software
Here are 6 main cost-saving benefits offered by field employee tracking software.
1. Easy Task Management
Avoid task overlaps, missed deadlines, shift conflicts and other cost-draining issues with field employee management software.
Tasks are the main priority of any field executive and to save costs, it is important to optimise task allocation to field executives. Managers can use software like TrackoField to:
- Assign tasks to field agents based on their availability and proximity to the client site.
- Check any employees’ real-time task status – pending, rescheduled, in progress, completed.
- Adjust priority of tasks and assign tasks on the go.
- Let employees self-allocate or reschedule tasks.
- Upload voice notes, images or documents while assigning tasks to employees.
- Assign tasks day, weeks or even months in advance.
Additionally, field agents can also track their task status in real time and even complete tasks offline. They can upload media files to show proof-of-performance or share forms with customers to collect data. Thus, field executives save money on manually collecting data of several customers and using paper forms.
2. Efficient Order Tracking
Most service and logistics business need a salesforce or order management system. Thankfully, TrackoField cab suffice. The software ensures optimum customer service and simplifies the job of sales employees. It allows them to:
- Access an extensive product list.
- Place orders quickly.
- Check live product status.
- Offer custom discounts and prices to customers.
- Collect digital signatures and scan bar.
Managers on the other hand can create new order categories, update the product list and check real-time order status of their field teams.
3. Real Time Tracking and Staff Visibility
Lack of on-ground employees’ visibility can be detrimental to a service business. Technicians can face snags and may need immediate assistance from managers. Poor real-time coordination can result in improper installations or bad customer service.
Field employee tracking software uses GPS to accurately monitor employees. Software like TrackoField displays the live location of staff on a centralised dashboard along with their activity status. It allows managers to:
- Check the exact location of field employees with location coordinates.
- Track employees even when offline
- View the battery and network status of agents’ devices.
- Send immediate alerts and notifications to your team in case of any updates.
- View the total value of orders and expenses on the app dashboard.
- Check the activity status of employees – unreachable, off duty, on duty.
4. Seamless Attendance Logging
Using paper punch cards or making field employees travel to the office to mark their attendance is a costly practice. With field employee tracking software, you can avoid both.
Its Geo-verified field sales attendance tracking allows employees to mark their attendance from any location using just their mobile phones. They can also mark attendance offline without any internet. Their timings are synced once connectivity returns.
Field executives also upload geo-tagged and timestamped selfies while marking their attendance. This helps foolproof the attendance reporting process and prevent buddy punching, which is another cost leakage in most companies.
5. Precise Expense Reporting
Remote executives incur various expenses during their work. Be it stationery, lodging, food or fuel charges, they all have to be reimbursed by the company.
However, employees may inflate expense claims or travel long distance unknowingly. This is a waste of money and can be avoided with field employee tracking software.
Managers can create other expense categories related to their business needs. All employees have to do is select the category, upload images of invoice or bill and raise and expense request.
Managers review and approve the request with quick reimbursements. Conveyance expenses can be verified using the inbuild route distance calculator. This helps prevent misreporting of fuel expenses.
Conclusion
Field workforce tracking software not only helps your service business boost revenue, but it also prevents cost leakage during daily operations. Time theft, inflated expenses, missed tasks and poor productivity are cost draining issues in most organisations.
However, these can be easily prevented which results in cost saving benefits. Using features like efficient task management, seamless order tracking and foolproof expense reporting, you can tackle cost-draining challenges in your company.
Plus, field employee tracking software ensures fast service, accurate data capture and satisfied customers. Try a free demo of TrackoField now!
